Customer Support

Millions of Customers Love us Every Year

A large percentage of our prestigious customers have shared their independent views and travel experiences through review forums and videos that are shared on our website. You can be fully assured of the Crystal Travel reviews and they are shared by customers who have actually booked and been on the trip they had planned. At present, we have more than 10,000 independent reviews from customers worldwide who have shared their tips and valuable feedbacks, that will further help other customers to utilize Crystal Travel and enjoy their perfect trip.

What our Customers think

Over 8,000 independent reviews

62%

I am reborn! Simply the best holiday I have ever been on

26%

Some great stories to tell the grandchildren.Would recommend to a friend

8%

Very enjoyable

2%

It was OK

2%

A bit disappointing really



What our Customer are Saying ....

We take feedback from all our customers travelling with us. Check out some of our CrystalTravel feedback videos.






Crystal Travel Reviews

powered by CrystalsTravel Logo

97% of customers liked Crystal Travel

Posted Service Rating Comments
Excellent
++

Rony was great, excellent job, great customer service - really went the extra mile - thanks so much

Excellent
++

Excelelent

Excellent
++

Excellent service

Excellent
++

Really friendly on the phone. Even taught me some of the phonetic alphabet!

Excellent
++

Chris was informative, courteous and provided excellent service throughout.

Excellent
++

Brilliant service

Excellent
++

Brilliant service and took his time to explain our options and get the best deal that suited us

Excellent
++

Rory was very helpful, very patient, and was able to do me a decent enough deal with flights/breakfast. First time booking a holiday over the phone and he has made it very pleasant.

Excellent
++

excellent service, totally committed to clients needs, highly recommend, Ronny great help.

Good
+

I liked timely reply, the assistant was pleasant and tried to be helpful. I was annoyed by additional charges for the flights and had to go back and forth to compare the timings and costs. So value for money is probably a question mark, cause I ended up paying double what the Groupon Voucher was to actually get the time I planned to spend on hols. However a nice guy, seemed to have done his best wtihin the company arrangements.

Excellent
++

Excellent customer service from Rony, 1000% commitment and service, very attentive, client focused.

Excellent
++

simple, efficient process, availability of different flight times

Excellent
++

Efficient service, clear and well spoken, friendly staff.

Excellent
++

very helpful

Excellent
++

The staff member I conversed with was friendly and professional. He was also most helpful. I’m happy with the brilliant deal I got!

Excellent
++

Rony was really great very helpful with all the information. Would recommend crystal travel and 100% him

Excellent
++

Conversation flowed easy booking very happy with experience by Rony

Excellent
++

Very helpful when booking over the phone. All paperwork came through quickly

Excellent
++

Your advisor answered every question and anxieties I had and organised everything that I requested. Thank you so much. And such a cheery person. You have made the start of this experience pleasant.

Excellent
++

You made this a very easy process for us, thank you.

Excellent
++

I had a very pleasant experience booking with Ben at Crystal Travel. He was very helpful and polite, I will definitely recommend.

Excellent
++

Amazing service from Charlie would book again

Excellent
++

Very good, Charlie very helpful happy!

Good
+

Kate very friendly and knowledgeable

Excellent
++

Good service whilst booking

Excellent
++

Good service

Excellent
++

Roger at Crystal travel was very helpfull

Excellent
++

Thorough booking process

Excellent
++

Amy helped me book and I found her service to fantastic.
I had booked a groupon deal and was worried it would cost me more, it didn’t.

Would recommend!

Bad
--

im sure the moderators that run this site will quickly remove this honest review of their operation

this is a baiting scam advertised on groupon as a cheap fun package holiday across different locations with travel and stay all organised - once reserved you are told by whatever poor wage slave in mumbai they employ who is very enthusiastic to make sure you leave him/her personally a rave review immediately after you book the deal (it’s not your fault rony! you’re just trying to make a living! you work hard but your company is a scam) that each convenient train travel option you were entitled to between locations is in fact either unavailable and that they need additional payment to provide what you where originally getting at the threat of a much longer journey, or that it’s timing makes it practically pointless (arriving late in the day on a two day trip)

having paid an additional 125 pounds we discover the practicalities of the ryanair baggage fee system meant that we had to pay another 30 pounds each way (still for only one 10kg bag between two), and found ourselves in some acceptable hotels and some truly awful ones, unliveable by the standards of a no-nonsense brit who just wants a place to lay their head

we also have suspicions that this company has attempted to defraud us (ha ha) with access to our card details which was thankful swiftly dealt with - whether it was them we shall never know

one of the bad hotels was so bad we didn’t feel safe so we (unimaginably luckily) found a last minute booking.com ad for two nights in a rented apartment for about 180 pounds which was beautiful in comparison - fridge, kettle, oven, bluetooth speakers, modern spacious feel, but more importantly a flushing toilet and much lower chance of getting stabbed just trying to walk around (avoid hotel ostas in prague people)

do it yourselves folks, it’s not that hard

Good
+

The service was very good n was a pleasent man called rony who helped me do my bookings

Excellent
++

Ronnie was fantastic and a great help. Really great experience. Thankyou Ronnie, Matt

Excellent
++

I contacted crystal travel & Rony answered he was excellent very knowledgeable & informative with our booking thank you very much

Excellent
++

Rony was our contact he was very helpful & informative during our booking thank you very much

Excellent
++

I would definitely use Crystal Travel again. Initially when I rang I spoke with Gary who promised to call me back but never did. However when I rang a week later I was lucky enough to speak to Noah. He has been amazing in getting our American trip together even getting some of the extras included. From the moment I spoke with him over a week ago to today he has taken full ownership of my requirements. He is a big credit to Crystal Travel and when I need to book again, he will be my number one go to! Thank you Noah 😀

Excellent
++

Ronny, worked hard to accommodate us.

Excellent
++

Roger could not have been more helpful . I will definitely be contacting again with any future plans . Thank you so much for all of your help quick helpful and efficient.

Good
+

Agent very helpful and informative

Good
+

I dealt with Roger knox and was impressed by his ability to hear and understand my needs. He was sometimes difficult to contact, but we sorted it, and he worked hard to get my amends at a fair price without any HARD -sell
I would recommend

Excellent
++

I would recommend this amazing service to everyone,Roger helped me to get the best time flying for my trip and he gave me all the information about my stay including all details and I am very happy,Thank you .

Excellent
++

Roger was absolutely brilliant. He knew my mistake I called about and helped find me what I was looking for.

Excellent
++

Easy to deal with. Rony very helpful

Excellent
++

Easy to deal with. Thanks Rony very helpful

Excellent
++

Quick & easy, Rony was very helpful and answered questions very well

Excellent
++

Rony was very friendly and helpful and completed our booking very efficiently.

Excellent
++

Rony was very friendly and helpful. He allowed me time to talk to family before confirming the booking and completed everything without trouble.

Excellent
++

Excellent service very clear and concise

Bad
--

This was way too long winded and not a quick process. I was on the phone for an hour which is ridiculous. I can book a holiday via other companies in minutes.

Excellent
++

Chris from Crystal Travel was very friendly and informative. He provided us with all the information we required and was able to provide us with several options.

Would happily recommend Chris from Crystal Travel.

Excellent
++

The agent managed to arrange different flight times that suited us best for the best price

Excellent
++

The agent helped me find the best flight times for the best price. It was so easy to arrange. Thank you so much

Excellent
++

easy to contact and is very accomodating

Excellent
++

easy to communicate with and very helpful especially the agent, Connor.

Poor
-

Cost more than advertised

Poor
-

Advertise prices from each airport correctly

Excellent
++

Very nice, patient attitude and didn’t make me feel at all rushed. Was very helpful and informative

Excellent
++

Very patient and helpful. Very satisfied with the service.

Excellent
++

Amy was very helpful and helped me through the booking

Excellent
++

A seamless transaction because everything was explained thoroughly.

Excellent
++

First time using them but great service

Excellent
++

Rony was very helpful and explained things clearly .

Excellent
++

Lauren was helpful to no end and could not do enough even though I took up so much of her time she is a credit to the company

Excellent
++

Lauren Wood was helpful to no end and could not do enough even though I took up so much of her time she is a credit to the company

Good
+

difficult to get hold of the relevant consultant but when contact was made with Rony he was very efficient and service was excellent

Excellent
++

Very friendly and helpful. No complaints.

Excellent
++

Chris provided excellent customer service. And was very patient with all my queries regarding my trip.
I hope to deal with him again in the future.

Excellent
++

As Above

Good
+

It would have been 5 stars but Rony made an error and said I could pay for additional services later but then said I needed to make the payment straight away

Good
+

Rony was very helpful😁

Excellent
++

Very helpful, easy to talk too.

Excellent
++

Rony was very friendly and super helpful.

Excellent
++

Great service! Thanks Rony!

Excellent
++

Roger was very helpful and patient. Easy to book and very professional.

Excellent
++

The customer service agent I spoke to was so helpful! Excellent

Excellent
++

Kate was fab, very helpful and efficient.

Good
+

I thought the service I got from Charlie was very good and helpful

Excellent
++

Amazing customer service! Made the experience as easy as possible and plenty of options given for travel. Amy was an absolute pleasure to book with!

Excellent
++

Superbly handled and attentive

Excellent
++

Ben was very helpful answered everything that was asked.
So looking forward to the break.
Would definitely recommend crystal travel.
Will book again

Excellent
++

Excellent service. Ben was so patient in making sure I got exactly what I wanted. I will recommend Crystal Travel to all my mates.

Excellent
++

The service was brilliant. I am very grateful that I had previously spoken to Ben and he had an outline of everything. After calling today he was extremely helpful and patient with getting everything the way I wanted.

Excellent
++

Very clear understanding and well explained.

Excellent
++

I received exceptional service from Roger. He took the time to satisfy all of my enquiries with patience.

Excellent
++

Ben was great - very helpful in making the best of a friends holiday to Iceland

Excellent
++

Was helped through the whole booking by Zing such excellent customer care.

Excellent
++

I luckily had the help of zing. I was given the voucher and had no idea what or how to sort it out he helped me every step of the way.

Excellent
++

Zing Adams is a brilliant agent. Very helpful and so friendly. He derserves a pay rise and a free holiday! He made me feel very comfortable and answered all my questions. The process was very easy and very impressed with the price. Thanks zing for all your help. Gemma

Excellent
++

Briallant very kind spoken too fast and efficient
Crystal travel help you with every thing

Excellent
++

The Crystal Travel operator Charlie was excellent in guiding me through the booking process. Excellent service. Will book with them again I think.

Excellent
++

Zing was the agent who dealt with my booking, he was very helpful and friendly.

Excellent
++

Great service very friendly and exceeded expectations. We will book again.

Excellent
++

Charlie was amazing, he was very through, he was quick and helpful and a very nice man. Great service. Very pleased and will definitely book with him again.

Excellent
++

I would recommend Crystal Travel. I was very much impressed with Charlie - the holiday operator who took my booking. Friendly and helpful in every way.

Excellent
++

Very helpful, polite and patient. Now just looking forward to our trip!

Excellent
++

Very helpful as my first time holiday booking online .

Excellent
++

Zing went out of his way to make sure we got the holiday we were hoping for. Would highly recommend again!

Excellent
++

Very friendly and helpful service

Excellent
++

Roger is a gem. Great customer service n guidance throughout.

Regards, Emmanuel.

Excellent
++

Ben was very helpful and attentive to my needs.
Can not fault his costumer service.
Thank you A*

Excellent
++

Excellent service and good value