Customer Support

Millions of Customers Love us Every Year

A large percentage of our prestigious customers have shared their independent views and travel experiences through review forums and videos that are shared on our website. You can be fully assured of the Crystal Travel reviews and they are shared by customers who have actually booked and been on the trip they had planned. At present, we have more than 10,000 independent reviews from customers worldwide who have shared their tips and valuable feedbacks, that will further help other customers to utilize Crystal Travel and enjoy their perfect trip.

What our Customers think

Over 8,000 independent reviews

62%

I am reborn! Simply the best holiday I have ever been on

26%

Some great stories to tell the grandchildren.Would recommend to a friend

8%

Very enjoyable

2%

It was OK

2%

A bit disappointing really



What our Customer are Saying ....

We take feedback from all our customers travelling with us. Check out some of our CrystalTravel feedback videos.






Crystal Travel Reviews

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97% of customers liked Crystal Travel

Posted Service Rating Comments
Good
+

Shain was really helpful. Thank you

Excellent
++

Very patient and helpful stuff. I highly recommend it.

Excellent
++

Very patient stuff and helpful. I highly recommend it.

Excellent
++

Genuinely polite and caring support agent, the best I could ever hope to speak to. Thank you, Charlie.

Excellent
++

Thank you so much for your help today, Charlie, the company needs many more staff like yourself!

Excellent
++

Incredibly patient and helpful agent, did everything he could and more to help with our booking. Thank you, Charlie.

Excellent
++

Charlie went above and beyond to help me with my booking today, so much time and patience put in to ensure my holiday is perfect. One of the politest agents I’ve ever had the privilege of speaking to and that goes for every company I’ve spoken to. Get yourselves more agents like Charlie and you’ll have the perfect support team!

Good
+

I had to pay more for better flights because the flights for the voucher I had purchased were sold out.
However, Roger was extremely understanding, very helpful and genuinely concerned as it’s mine and my partner’s birthday trip.
I would definitely recommend him as your planner!

Excellent
++

A very positive experience. Roger managed to accommodate my requests in an efficient manner. He found a reasonably priced holiday including trips and explained how the tours/transfers will be managed. He was also very efficient in calling/emailing me back

Excellent
++

Brilliant!!

Excellent
++

Excellent
Connor was so understanding and very comfortable in answering all the quieries

Excellent
++

Great service and absolutely amazing help from Lauren. she was a pleasure to deal with. Takes her time to explain all the fine details about your holiday to me.

Excellent
++

I bought a holiday voucher through Wowcher and had to talk to Lauren from Crystal travel about my holiday. She was a great help and offered to change my flights to a suitable time. She was wonderful help and a pleasure to deal with. looking forward to getting in touch with her for my next holiday.

Excellent
++

The staff member Chris was awesome. Helpful, returned calls as promised. A good Custer service operative.

Excellent
++

Charlie was amazing thanks

Excellent
++

Charlie was amazing waa able to change the flights around and make it a well planned out holiday, brilliant!

Good
+

Roger was very helpful and explained things very well. I had a very good first experience with the company

Excellent
++

Drake was really helpful trying to find the best deal for me.

Excellent
++

would use service again

Excellent
++

take time to make booking but Chris was calm and patient and it worked well

Excellent
++

Drake was very very patient and helpful. Thankyou Drake

Good
+

Good experience

Excellent
++

Ben was very helpful, polite; considerate and informative. Also patient! He made sure that I had the best flights to ensure I had as much time in Rome as possible. He was FAB. Will tell my friends 😁

Excellent
++

Thank you was very useful service and very polite and helpful service provider!

Excellent
++

Very easy and hassle free

Excellent
++

Very efficient, gentleman who spoke to me was very polite and understanding. Nothing wrong with booking through yourselves overally satisfied!

Excellent
++

Extremely helpful Booking tickets and information on trip Thanks Kate

Excellent
++

The lady who helped us book our tickets was fantastic

Excellent
++

Chris was very helpful and said he would try to secure the best flight times for me

Excellent
++

very helpful

Good
+

Very helpful staff and makes to get the most of our holidays.

Good
+

The travel agent named Chris is helpful and nice to speak to and gave us good flight details though I have to pay little money but it ‘s worth it to have and enjoy the most of my holiday booked to them.This is my first time to book a holiday in this company but I think it is good.

Excellent
++

Excellent service provided by Mr Shane

Excellent
++

Very good
Easy to book

Excellent
++

First class service. Kate went above and beyond to ensure I was happy with my purchase. Thank you so much **

Excellent
++

Kate was amazing, taking the time to make sure we got everything just right. Thank you **

Excellent
++

Connor went to great lengths to get me the right holiday for all of us while also making sure my holiday was wheelchair accessible.

Excellent
++

My girlfriend booked the entire trip over the phone and from what she feedbacked to me, sounded like very good experience.

Excellent
++

I purchased the trip via Groupon and your advisor, Lauren booked everything over the phone. She was very helpful by explaining and making sure that I'm happy with that. Very efficient service.

Excellent
++

Very helpful member of staff. (Connor) Very pleased with the service. Thanks

Poor
-

I asked which airline I would be booked on to I was told by the advisor she did not know I am VERY disappointed to find I am booked onto Ryan air an airline which does not fly to ROme. I will loose several hours of an already busy schedule transferring to Rome. I am not happy having had previous poor experiences with Ryan AIr.

Excellent
++

Chris was a great help and kept me informed through the whole process and we have the same birthday and year

Excellent
++

Would definitely recommend

Excellent
++

Very good customer service
Pretty easy

Excellent
++

We used Crystal Travel before and were very happy to choose them again.

Excellent
++

As Above

Excellent
++

Easy and convenient to place the order, confirm the booking and make adjustments

Excellent
++

Quick and easy to book and hassle free experience. This is the second time we have used Crystal Travel

Excellent
++

Drake was very helpful booking my trip to Amsterdam for me. He even found a better flight tune for me so I could get as much time in Amsterdam as possible

Excellent
++

Roger is very professional

Excellent
++

Really helpfull

Excellent
++

Absolute pleasure dealing with Connor on my first time booking a package deal with Crystal Travel. He went the extra mile in finding us the best possible flights, hotels and internal transport deals and upgrades. Not every day you will come across an agent that enjoys what he does with enthusiasm and care for his customer. I can only hope that all agents has his character & attitude in finding deals as if they were the ones making their travel plans. As I said Connor, I would give more starts that what a survey would offer and you will be with us in spirit on our journey. I look forward to dealing with you on our next travel plans ^_^

Excellent
++

Good holiday very happy

Excellent
++

Albert was great help me with the best holiday

Excellent
++

The employee I was dealing with helped me very well, explaining very little detail and also answering all the questions I needed

Excellent
++

Excellent service. Lauren was very very nice patient. Very good service.

Excellent
++

Lauren was really really helpful. Very good customer service. Thank you Lauren your are Star

Poor
-

The service was good but I found it difficult to hear the gentleman. The gentleman whose name was Shane was very polite and patient with me. The whole process was very long and seemed somewhat over complicated and there was suddenly lots of hidden charges that should be put in the original advertisement.

Excellent
++

The staff member was very accommodating and helpful. Excellent at explaining the process.

Excellent
++

Very good at her job nothing was too much trouble made it easy to understand

Excellent
++

It was really helpful and nice to talk to and really respectful

Bad
--

Would give no stars if possible LESS than 24hrs and I'm being informed the hotel does not have a reservation for us a month after having confirmation

Excellent
++

Help me step by step through the process extremely patient and good

Good
+

They were very helpful with accommodating to my needs and vey easy to talk to. I would definitely recommend

Excellent
++

Good service.

Excellent
++

Very helpful customer service on the telephone .

Excellent
++

Extremely plesent, helpful.. what a great service. Roger was brilliant from start to end. I will 100% be using them again. Thank you Roger !!!!

Excellent
++

Very helpful and patient. Checked all availability promptly. Answered the phone without being on hold for long periods of time. Friendly and gave a call back to complete booking in the time they originally specified. Flexible and accomindating. Great experience!

Excellent
++

Good man!!

Good
+

Very helpful and assisting me with all my needs

Excellent
++

friendly and helpful

Excellent
++

As Above

Excellent
++

Roger was very patient with me and allowed me to explore a number of options before making a final decision and he didn’t make me feel rushed. He was very professional

Bad
--

I have had to contact on numerous occasions regarding my booking. I will not book again with this Company.

Excellent
++

Gary was very helpfull and polite

Bad
--

After booking the holiday they put wrong DOB for a passenger. I emailed them to change it. They did change it but when travel documents were sent out they had put Mr not Miss. I have emailed them regarding this and also used the WhatsApp app twice. They have not responded to email. On WhatsApp they said it would be sorted the day after and I’m still waiting

Excellent
++

Very friendly and accommodating

Excellent
++

Absolutely fantastic service from Lauren really helpful and competent. Very satisfied customer.

Excellent
++

Very efficient and straight forward process. Lauren really went above and beyond to find me the best deal. Would highly recommend to anyone.

Excellent
++

Drake was very helpful he found us a really good deal for our holiday for our wedding anniversary very pleased definitely will be recommending crystal

Excellent
++

Rony seemed very happy to help.

Excellent
++

I found zing Adams very polite and very knowledgeable.

Excellent
++

Great service

Good
+

Very helpful with suggestions on hotels.

Excellent
++

Excellent service! Albert found the best deal for us and the communication was excellent throughout. Very pleased and excited for our holiday.

Excellent
++

Roger was very polite and helpful

Excellent
++

Shane was the rap that dealt with me.He was very patient as well as he explained a lot of details of the trip as well as a looked into other options for us on where we can go so I was very very happy with is customer service

Excellent
++

Roger great guy

Excellent
++

I had an excellent customer service experience with Shane and he was very informal and tried his very best provide myself with the best holiday experience I appreciate your hard work and I know it’s not easy to cater to all of your customers needs. But you have done a great job and thank you.

Excellent
++

The service is wonderful and the one who worked with me is super patient and nice!

Excellent
++

My husband spoke to Ben who was very helpful and friendly, he was able to help us book in a holiday really easily. Thank you Ben for your excellent customer service!

Excellent
++

I spoke to Ben who was incredibly helpful, he was able to provide me with useful information, sort out a great option for my complex situation and book it in immediately. He was very courteous, professional and friendly, and I appreciated that he kept me very well-informed throughout our conversation. Couldn’t rate his customer service more highly, great experience! Thanks Ben :)

Excellent
++

Ben was very helpful and assisted us with getting better flights

Poor
-

We are happy with the service of Tony but not happy with Crystal travel because the flights out were late evening and we would lose the first day, back early morning losing the last day and 7 1:2 hours on a train to Venice that would lose us another day. We had to pay £186 on top of the price advertised to get suitable flights and train travel
Your comments please

Good
+

Rony was extremely helpful with trying to get us the flights and trains to improve our holiday but we were ver disappointed that originally we would have to fly to stone in the evening thus losing the first day, return at 6 in the morning thus losing last day and spend 7 1/2 hours on a train to Venice, thus losing another day. To obtain something more satisfactory we had to pay another £186 on top of the advertised price .. we are not happy about that at all and would like your comments

Excellent
++

Drake the advisor was very helpful and patient when working in best options and price for my holiday

Excellent
++

Customer service was exceptional. Sandy listened to me, articulated my requirements and worked very hard to get me the package I wanted. I’ll will use Crystal Travel again

Bad
--

Charged way more money than expected! The money spend originally doesn’t cover flights apparently

Excellent
++

Help me find the cheapest alternative flights.

Excellent
++

rony was very helpful with searching for airports and giving the best price available