Customer Support

Millions of Customers Love us Every Year

A large percentage of our prestigious customers have shared their independent views and travel experiences through review forums and videos that are shared on our website. You can be fully assured of the Crystal Travel reviews and they are shared by customers who have actually booked and been on the trip they had planned. At present, we have more than 10,000 independent reviews from customers worldwide who have shared their tips and valuable feedbacks, that will further help other customers to utilize Crystal Travel and enjoy their perfect trip.

What our Customers think

Over 8,000 independent reviews

62%

I am reborn! Simply the best holiday I have ever been on

26%

Some great stories to tell the grandchildren.Would recommend to a friend

8%

Very enjoyable

2%

It was OK

2%

A bit disappointing really



What our Customer are Saying ....

We take feedback from all our customers travelling with us. Check out some of our CrystalTravel feedback videos.






Crystal Travel Reviews

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97% of customers liked Crystal Travel

Posted Service Rating Comments
Excellent
++

I spoke to Luke Smith, he was very confident in what he was doing, and he adjusted my deal perfect for me, I was so pleased with him and have no hesitation to talk to him again.
Thank you Luke

Good
+

The operator Luke was very helpful.
He helped me book easily adn explained everything well.

Excellent
++

Good service

Excellent
++

As Above

Good
+

Very helpful staff.

Excellent
++

The reason I rated 5 stars because this is the first time I bought a ticket at Crystal Travel. I can see in the future Crystal Travel could challenge competition with other travel agents for example Benztravel, Opodo travel, Lee's travel and others. Every year I bought the ticket at Benztravel, Opodo and Lee's travel. This year I bought the ticket at Crystal travel as I did not come back to Benztravel because Benztravel introduced a hidden ticket. As I was a customer at Benztravel for years and they did not look after their regular customers. If I had a chance next year I would bought and recommended to my friends to buy the ticket at Crystal travel. I have noticed that Crystal travel have offered a £20 every time regular customers and introducing to new friends. I would like to say a big thank you very much to Dave Banks. He had helped and gave me all the details from the first time I called. I had been spoken to Dave three times and the third times I made my decision to buy the ticket at Crystal. Again, many thanks and appreciated to Dave Banks at Crystal travel. I would come back to Crystal travel again. From: Tuan Nguyen

Excellent
++

Excellent

Excellent
++

Booked trip with Mathew. Great service, helpful and very patient. Very happy

Excellent
++

Great service.. mathew was very helpful and booked our trip with ease. Would definitely book through them again

Excellent
++

really good service

Excellent
++

Yes, definitely buy again. Very helpful! Nothing was an issue and sort out the very best deals for us!

Excellent
++

A wonderful customer experience with Charlie today, thank you for your patience and excellent service

Excellent
++

Brilliant customer service from Charlie , thanks so much for all your kind help

Excellent
++

Wonderful customer service from Charlie a credit to the company thank you

Excellent
++

Excellent service from Charlie , couldn’t be more helpful!
Wonderful

Excellent
++

Ben was so helpful today. Sorted us a good flight . Helped us with transfers. Very nice and polite. Thanks Ben .holiday was great thanks .

Excellent
++

Ben has been brilliant today. Thanks for being patient. Great service.

Excellent
++

Agent Mathew is very helpful!Thanks!!

Good
+

Great call handling trying to add extras as company policy not his fault but annoying

Excellent
++

Great thanks mathew

Good
+

He was pleasant polite professional and most of all very very helpful

Excellent
++

Thank you Charlie Smith for a great service 😊

Excellent
++

Gave me lots of options and was very patient with me.

Excellent
++

The holiday sound perfect, and I know my mum will be able to enjoy this as she is disabled and all her special needs were met.

Excellent
++

Helena was very patient with me. I am a disabled traveler and everything with regards to my disability was taken into account and sorted out immediately, such as disabled friendly hotel booking and private transfers to and from our hotel. Helena's customer service was excellent.

Good
+

It’s good but the first time we were talking on the phone the line was horrible, I was sort of guessing what he is saying.

Excellent
++

Fast, polite and friendly service. Ben was great.

Good
+

Good informative service a little disappointed about the price hike for choosing to travel at a weekend but overall a very good service.

Good
+

Great service would use them again xxxx

Excellent
++

Even though I was on the verge of cancelling because of price increases they helped me find the same deal for the same price. Wonderful thank you v much

Excellent
++

Mathew what a lovely man so helpful and friendly

Good
+

My Mum completed everything and she is awsome. she spoke with a lady at the travel company who she enjoyed talking with. We would have preferred train connections but this could not be done.

Good
+

Aleana was excellent and very helpful when helping with my choices. The reason for not giving full star rating was the lack of choices available for travel.

Excellent
++

Aw a loverly man helped me plan the perfect honeymoon and upgraded flights and hotel thank you Mathew

Excellent
++

Mathew was helpful,informative,patient and knowledgeable. I received emails immediately and completed necessary payment information while Mathew was on the phone ready to help me

Excellent
++

Friendly and efficient- will book with Chris again

Excellent
++

Great, friendly customer service

Excellent
++

Friendly and helpful customer service

Excellent
++

Great customer service from Chris, will book again 😁

Excellent
++

Fast an effective

Excellent
++

Really good

Excellent
++

As Above

Excellent
++

Mathew was very helpful he explained everything very clearly. It was nice having a direct contact number which I used twice after booking, each time he answered very quickly and recognised me by name without having to give any reference numbers and dealt with my query quickly.
Great not having to go over everything with any call centre staff.

Great service, thankyou Mathew

Excellent
++

the holiday was great good flights timing

Excellent
++

the holiday was great and i am happy

Excellent
++

As Above

Excellent
++

Great service, they were able to get me a good flight thank you.

Excellent
++

As Above

Excellent
++

Mathew was very helpful

Excellent
++

Good service

Excellent
++

Chris was very helpful in finding me the best deals he could and very accommodating.

Good
+

Helpful i'm looking forward to the holiday! Long phone call needed but the call handler Charlie was helpful and polite throughout

Good
+

Very friendly caller and told me all the information I needed

Excellent
++

Really lovely, went out of his way to assist, would definitely book through Mathew again.

Excellent
++

As Above

Excellent
++

Charlie was amazing, five star service!!!!

Excellent
++

CHARLIE WAS EXCEPTIONAL, VERY HELPFUL. THE PERFECT ADVISOR AND VERY POLITE

Good
+

Good service. Discussed all the elements and were happy to check various dates for me to ensure I got the most out of my trip.

Excellent
++

Amy was very polite, helpful and efficient this morning.

Good
+

Agent was patient and professional

Good
+

Serviced adviser very helpful

Good
+

Great service, very helpful

Excellent
++

Mathew was very friendly and helpful

Excellent
++

Zack was extremely helpful and made the process very easy and straightforward whilst also giving great advice on alternative options for flights etc. Would definitely book with crystal travel again!

Excellent
++

good

Excellent
++

Excellent personal service from Mathew, thank you

Excellent
++

Mathew was very friendly and helpful, making conversation during the service and trying to understand my needs. He provided very personal service and made sure that I was completely happy. Thank you, I’ll definitely use you again!

Excellent
++

They were easy to get hold of and went out their way so we could make the most of our holiday

Excellent
++

Agent was extremely patient and helpful

Bad
--

All too too long. I had problems with the website so called you and although the person I dealt with was helpful, it took far too long to secure a booking with you. I won't be using you again

Excellent
++

Amy gave me all the information that I needed and was very patient and understanding.

Good
+

Really good

Excellent
++

Absolutely exceptional customer service! I dealt with a guy called Luke Smith who really did go above and beyond to accommodate my travel needs although I had left my flights to the last minute and couldn’t really be flexible with dates! I would recommend 100% and will be using myself again! Excellent team, thank you so much!

Excellent
++

Very thoughtful ! spent over half an hour ensuring i got the best deal

Excellent
++

very helpful! spend time finding me the right offer and accommodation

Good
+

Easy to talk to and kept me informed

Excellent
++

Thank you for finding us the best deal for our holiday, couldn't ask for better service! Alena you were a star!

Excellent
++

I had a wonderful service from Alena today on the telephone, she was very attentive and helped thoroughly with providing us with the best options for our holiday and answering any queries.

Excellent
++

Went out their way to find me the best deal

Excellent
++

Lovely service

Excellent
++

Amazing service from Mathew
So good to speak to someone who answers all your questions

Excellent
++

ravel consultant followed up booking by telephone and explained processes clearly.

Excellent
++

Thank you very much for your very friendly and helpful service

Excellent
++

As Above

Excellent
++

Cool

Excellent
++

Ben did his very best to meet our needs.

Excellent
++

Kate has been really helpful, resolved all of my queries, and has gone the extra mile to ensure I get a good deal on my holiday for my 30th. Thank you very much for the excellent service.

Excellent
++

They helped me, being a young adult, book my first holiday abroad, gave me the information I was looking for

Excellent
++

Ben Jones was super helpful. He took all of my requirements and requests into account made sure that we booked the perfect break! Would strongly recommend Ben & Crystal Travel to everyone!

Excellent
++

I would like to say a massive thank you to Ben Jones. He was incredibly helpful when my partner was booking a weekend away for my birthday!

Excellent
++

Wow! I don’t think I have ever had somebody so helpful on the phone! Thank you so much Amy! It was a pleasure talking with you.

Excellent
++

To start with their was some confusion with star rating of a previsous hotel that we purchased. We rang Mathew and provided our opinion that we were not happy. Mathew was excellent and helped us to change the hotel, with no fuss and a friendly approach. Would recommend.

Excellent
++

Thanks for the great service.

Excellent
++

The operator was incredibly patient and informative!! He make recommendations that were more cost effective and actually listened to what I wanted. Thank you very much.

Excellent
++

Sophia was very helpful.

Excellent
++

Professional courteous patient efficient

Excellent
++

I am very happy and grateful with the service that Ms Amy Beyer has provided for me. She was very helpful and gave me all the details I wanted to know. She is an exceptional and fantastic travel agent. I will definitely use Crystal Travel again in my future holidays.This travel company is commendable to travellers.

Excellent
++

Great service thank you soo much for providing a great trip will use the service again 100% Eddie is brilliant thanks again.

Excellent
++

Easy clear very good service

Excellent
++

Definitely recommend Amy, she was very helpful and outlined all terms and conditions and small print. 5 stars