Customer Support

Millions of Customers Love us Every Year

A large percentage of our prestigious customers have shared their independent views and travel experiences through review forums and videos that are shared on our website. You can be fully assured of the Crystal Travel reviews and they are shared by customers who have actually booked and been on the trip they had planned. At present, we have more than 10,000 independent reviews from customers worldwide who have shared their tips and valuable feedbacks, that will further help other customers to utilize Crystal Travel and enjoy their perfect trip.

What our Customers think

Over 8,000 independent reviews

62%

I am reborn! Simply the best holiday I have ever been on

26%

Some great stories to tell the grandchildren.Would recommend to a friend

8%

Very enjoyable

2%

It was OK

2%

A bit disappointing really



What our Customer are Saying ....

We take feedback from all our customers travelling with us. Check out some of our CrystalTravel feedback videos.






Crystal Travel Reviews

powered by CrystalsTravel Logo

97% of customers liked Crystal Travel

Posted Service Rating Comments
Excellent
++

Wonderful

Excellent
++

Very helpful

Good
+

Amy was very helpful however I found it stressful giving feedback whilst I was on the phone.
Thank you Amy for helping with better flight times.

Good
+

Amy was extremely helpful in booking my trip, however I am frustrated that this trip was only booked 3 days ago and I am unable to get the hotel of my choice.
Amy was very helpful in finding me more suitable flight times and I am grateful to her for that.

Excellent
++

Great service really helpful customer service highly recommended...I would be happy to use this company to book flights again!!

Excellent
++

As Above

Good
+

Zack was professional friendly and went the extra mile to help me get what I wanted ,thanks

Excellent
++

Really fast, courteous, service! Will definitely use Crystal travel again. Especially Zac, who jumped through hoops to make our holiday work!

Excellent
++

He has also provided me with the best deal possible

Excellent
++

He is very knowledgeable and friendly. He has also provided me with the best deal possible.

Excellent
++

Very helpful and very friendly

Excellent
++

Zing Adam helped me sorting out my gift holiday. He was very calm, polite and even answered my questions about destination as well. He was very understandable when time to come to book my flights, as I didn’t want to travel weekend, and he took my wish with great understanding. Best customer service

Excellent
++

Very helpful, and very patient

Excellent
++

excellent service, very helpful

Excellent
++

excellent service

Excellent
++

Certainly would recommend Crystal!

Excellent
++

Zack was incredibly helpful, with excellent communication! Thank you!!

Excellent
++

Excellent service! Very helpful, and Courteous. A pleasure to do business with!

Excellent
++

very good

Excellent
++

Very good

Excellent
++

Easy to book with

Excellent
++

Helpful and quick

Good
+

I’ve bought a city break from Groupon and since the first minute with Charlie he was showing professionalism and help ! He’s offered me a best option to traveling ! Very polite . Definitely I will use crystal travel again !! Charlie is the soul of the company !

Excellent
++

Ben was friendly and helpful

Excellent
++

Would recommend. Very helpful

Excellent
++

Very helpful and clear

Excellent
++

Very good. Would use them again.

Excellent
++

GREAT TRAVEL AGENCY. I RECIEVED VERY GOOD SERVICE FROM JHONNY. VERY POLITE and PATIENT.

Excellent
++

great service, highly recommended

Excellent
++

Alena has been fantastic! Will recommend

Excellent
++

good

Excellent
++

I had very good follow up with Amy "Customer service" very helpful and professional
Looking forward to receive my pack to experience my Journey to Marrakech in Dec :)
Thanks u for all the help

Excellent
++

thank you crystal travel

Excellent
++

It was excellent thank you

Good
+

They organised my holiday which I brought through wowcher,just hope the goes as well.

Excellent
++

Great prices and Ben explained our options very clearly and always rang back when he said he would .

Excellent
++

Great experience Ben was very helpful and I look forward to my holiday.

Excellent
++

Very easy process to book with them and we got a great deal. Ben was very helpful.

Excellent
++

Very good value and lots of flight options . Ben was very helpful - thank you.

Excellent
++

Amy was very attentive and catered to all my needs. Thank you!

Excellent
++

Great service, very friendly.

Excellent
++

The service I received from Amy was very good and she was really helpful throughout.

Excellent
++

Excellent

Excellent
++

Helpful staff and able to give us the flight with reasonable fare.

Excellent
++

Excellent service

Excellent
++

Charlie was incredibly friendly throughout the call, great customer service while booking :)

Excellent
++

Was easy enough to book

Excellent
++

Amy is very friendly and helped me to choose a best deal for us.

Excellent
++

Amy was really friendly and helpful to get out of my Holiday. She seems to be very knowledgeable.

Excellent
++

Excellent service very helpful,thank you Amy

Excellent
++

Amy was great and very helpful. Thank you and I look forward to my trip

Excellent
++

Chris gave outstanding service. The only thing he didn’t mention was the fact that we needed to pay for carry on luggage and your charge of £13.13

Excellent
++

Well informative

Good
+

Explained everything well and were very patient

Excellent
++

Very helpful, quick and easy.

Excellent
++

As Above

Excellent
++

Amy Beyer at the call centre was very informative and helpful.
She explained everything in detail .
I was very pleased with the service you gave us.

Excellent
++

Excellent service!

Excellent
++

Kate was very helpful and sorted out our trip to Barcelona with no fuss. Very happy with her customer service and manner.

Good
+

Great customer service!

Excellent
++

The service was great and really helpful

Excellent
++

Very helpful and friendly

Good
+

Extremely helpful.

Good
+

Very good service.

Excellent
++

Very helpful

Excellent
++

Good

Excellent
++

Chris was very patient with an “old” lady from Australia whose not too good with technology

Excellent
++

excellent

Excellent
++

As Above

Excellent
++

Great Stuff

Excellent
++

Great booking experience! Chris provided very good customer service.

Excellent
++

Charlie was amazing and helpful :-)

Excellent
++

Very helpful and friendly

Excellent
++

Fantastic service... Fantastic travel rep Ben.

Excellent
++

Ben was amazing, he explained everything and made sure all questions were answered. Highly recommended.....

Excellent
++

Polite and helpful

Excellent
++

Really good and very helpful.

Excellent
++

Good communication. Rang me back to arrange booking. Reassured me about trip

Excellent
++

I recommend for everyone!

Excellent
++

Quick and easy! Recommend for other as well!

Excellent
++

Very good service

Excellent
++

As Above

Excellent
++

As Above

Excellent
++

I did not buy a voucher, but phoned direct and spoke to Amy Beyer. The process was simple.

Excellent
++

Albert answered all my queries with a professional manner, even the silly ones! Would not hesitate to book through Crystal Travel again.

Poor
-

Hi I thought the response time when I called was good and I was dealt with courteously and efficiently. However the groupon booking had additional costs and fees that were unexpected given the rather misleading way the groupon deal was advertised. This caused additional stress

Excellent
++

Great customer service

Excellent
++

Great customer service from Fifo

Good
+

Fifo had a friendly approachable manner

Excellent
++

Very Helpful

Excellent
++

Charlie was very helpful

Excellent
++

As Above

Good
+

Friendly informative operator

Good
+

A fast service. Informative helpful operator

Excellent
++

My advisor Albert was easy to talk to and explained everything to me. I felt he went above and beyond to make my holiday a great one.

Excellent
++

Wonderful service !!!!

Excellent
++

Very helpful at customer service !

Excellent
++

Chris was great!

Excellent
++

Very helpful.

Excellent
++

Chris was extremely helpful and patient. He made the whole process very easy to book and organise. Thank you.