Customer Support

Millions of Customers Love us Every Year

A large percentage of our prestigious customers have shared their independent views and travel experiences through review forums and videos that are shared on our website. You can be fully assured of the Crystal Travel reviews and they are shared by customers who have actually booked and been on the trip they had planned. At present, we have more than 10,000 independent reviews from customers worldwide who have shared their tips and valuable feedbacks, that will further help other customers to utilize Crystal Travel and enjoy their perfect trip.

What our Customers think

Over 8,000 independent reviews

62%

I am reborn! Simply the best holiday I have ever been on

26%

Some great stories to tell the grandchildren.Would recommend to a friend

8%

Very enjoyable

2%

It was OK

2%

A bit disappointing really



What our Customer are Saying ....

We take feedback from all our customers travelling with us. Check out some of our CrystalTravel feedback videos.






Crystal Travel Reviews

powered by CrystalsTravel Logo

97% of customers liked Crystal Travel

Posted Service Rating Comments
Excellent
++

Highly recommended, would use again Luke Smith was very helpful

Excellent
++

Fantastic service by Alena

Excellent
++

Excellent in customer contact and very informative

Excellent
++

Very polite staff. Easy and friendly to use

Excellent
++

Ben was very helpful

Excellent
++

Thank you u r da best

Excellent
++

Brilliant service and easy to use

Excellent
++

Good customer service. Very thorough

Excellent
++

The lady I got through to was very helpful and very friendly. Made my booking very easy and stress free.

Excellent
++

I booked this deal through Groupon , I can honestly say the whole exsperiance was faultless , kings court Hotel was a great location , clean , friendly , the flights were great on time and great seats , I will defiantly be booking again with crystal travel

Thank you for a great trip

Excellent
++

Extremely helpfull

Excellent
++

Great service ๐Ÿ‘

Excellent
++

Excellent friendly service.

Excellent
++

Eddie did everything he could to accommodate my requests. Very helpful.

Good
+

Excellent help and advice from Amy, very happy

Excellent
++

Excellent service from Chris

Excellent
++

excellent service provided by chris

Excellent
++

Helpful over the phone service with Chris

Excellent
++

Excellent service and information provided.

Excellent
++

Very good information and service.

Excellent
++

The service was very helpful and our agent was polite.

Excellent
++

The service was helpful and the agent was very polite.

Excellent
++

Charlie Smith from Crystal Travwl was exceptionally helpful and polite into the phone. I would definitely book through him again.

Excellent
++

I have booked a trip to Rome through Crystal Travel and your representative Charlie Smith was absolutely great. He was very helpful, polite and a joy to speak too. Would definitely book through him again!

Good
+

Great service and polite customer service team, only issue was had to pay extra for flight times

Good
+

Very good service
Only gave 4 stars as had to change dates of holiday

Excellent
++

Good polite and friendly

Excellent
++

Very good interaction and advice

Excellent
++

Albert was very helpful arranging our city break.

Excellent
++

excellent customer service thank you

Excellent
++

Thanks a lot. Quick response excellent customer service

Excellent
++

He was very good and help full well done

Excellent
++

very happy with Crystal Travel

Excellent
++

albert provided excellent service and I was very happy with Crystal Travel

Excellent
++

Friendly, helpful and patient!

Excellent
++

Helpful, patient and friendly.

Excellent
++

The Sales person Lauren Wood was very polite and helpful

Excellent
++

The operator was clear, helpful and polite.

Excellent
++

Ben was extremely helpful and was able to book my city break. He made sure I got the most from the times and dates available.

Excellent
++

Good

Excellent
++

Very happy with the representative, helping me with all aspects of my holiday, booking and baggage and times and more, very polite and helpful many thanks. Mr mcluckie ๐Ÿ˜

Excellent
++

Ben was amazing from start to finish. I had got the wrong month and Ben was able to help me out with this. Will definitely use again

Good
+

Got a good deal, call centre staff were very helpful.

Price got bumped up a bit from headline & actually booking was a bit long-winded

Excellent
++

Kate Jones was such a great help and we feel like we have now booked the most perfect trip for our anniversary. She went above and beyond to help us and was so keen to help in every way she could. Excellent service.

Excellent
++

wonderful service

Excellent
++

Great service

Good
+

The salesperson was very helpful on the phone, but the process was a bit longinded and tehre was the inevitible hidden cost added on!

Excellent
++

I would like to thank Bella for providing a fantastic service, when I initially telephoned I was unsure of the process of booking a holiday, she was very polite and understanding, she explained everything very clearly. She Is an assets to your company and I wouldn't certainly hesitate yo recommend your company.

Excellent
++

Ben made the process of booking our holiday very easy and was able to provide us with more ideal flight times to enable us to get more out of our trip for a small surcharge.
He helped me through the whole process, providing support through the entire booking process.

Excellent
++

Excellent service .. very helpful & book my trip quickly Thankyou

Excellent
++

Excellent service

Excellent
++

excellent service! so much patience and understanding with amazing deals!

Excellent
++

very patient and kind.

Excellent
++

Good service

Excellent
++

Opporator very helpful and looking out for my needs

Excellent
++

I think that the customer service is very good

Excellent
++

Excellent. Albert was helpful arranging our shirt break in Warsaw and Krakow. Sent email with all information we had discussed for me to check before holiday payment was taken

Excellent
++

Very helpful

Excellent
++

Helpful and easy to follow instructions

Excellent
++

Very Helpful and Easy to following intructions

Excellent
++

Efficient service - polite, answered the phone quickly and really helped me to get the best deal.

Excellent
++

Friendly and efficient. Will use this company again.

Excellent
++

Easy stress free booking, found us better flights!

Excellent
++

Made booking easy and stress free.

Excellent
++

Very pleasant and helpful gentleman Henry Foster guided me through the purchase from Manchester to Amsterdam. He carefully gave me a few hotels to look at. Never rushed me to make a decision.
I will definitely recommend them.
I was quite apprehensive initially but his patience is to be applaud of.

Excellent
++

Great service thank you

Excellent
++

Ben was friendly, clear and very helpful

Excellent
++

Perfect many thanks

Excellent
++

I thought I was going to have trouble booking this for my daughter and myself but Kate made it easy. She gave me options to choose from and assisted with booking other things ie transfers without being pushy. Thank you Kate

Excellent
++

Kate was more than helpful, she was polite, cheerful and made sure I had options to choose from
Thank you
I would have no problem in recommending your company

Excellent
++

Good

Good
+

As Above

Good
+

Yes

Excellent
++

As Above

Excellent
++

Excellent, thank you

Excellent
++

A good service and very helpful, thank you

Excellent
++

Very prompt responses and providing deals which suit my requirements. The entire transaction was done quickly without any issues. Ben has a very good understanding of meeting customer expectations.

Excellent
++

The lady who assisted me, Amy, was extremely helpful and polite in her service. A credit to the company

Excellent
++

Good friendly customer service and and very helpful

Excellent
++

Excellent service from Matthew

Excellent
++

Matthew was very helpful in working with me to get the best deal, flights etc. Many thanks

Excellent
++

Replied to emails quickly and were really helpful on the phone.
Managed to find a holiday from my closest airport for the perfect times for me and my friend!

Excellent
++

excellent communication and they are provide with the best deal I could I have for my destination

Excellent
++

excellent! I'm hoping to book my next holiday with Crystal travel

Excellent
++

Very professional and pleasant to deal with.

Excellent
++

Easy to book and an excellent price.

Excellent
++

thank you so much

Excellent
++

It seemed easy and so straight forward making the the booking and it seemed to go alright, I am pleased with the way it went

Excellent
++

Been a pleasure booking with Crystal Travel. Very professional throughout.

Excellent
++

Very friendly, helpful and professional. Quite satisfied with the service

Excellent
++

Kate has been excellent in con5acting whenever sheโ€™s promised and has updated me constantly.

Excellent
++

Charlie from the customer service is very friendly and helpful.

Poor
-

Caused confusion

Excellent
++

Really good service

Excellent
++

Very helpful and efficient, would definitely recommend service to family and friends. Ben was fantastic at finding us the right deals and flights that was most suitable to us.

Excellent
++

great service

Poor
-

As you would expect through a cheap Groupon deal. Some hidden extras if flight times need to be adjusted - transfers not included.

Excellent
++

Very helpful answered all my questions, nice and easy contraction

Excellent
++

Very helpful and finding the best option !

Excellent
++

Wow Above and beyond helpful, Edward the advisor was so patient, and went to geeat lengths to find us the perfect break.
I would definitely recommend and use again so excited for our trip and cant express how happy i was with the service
Thank you so much