Customer Support

Millions of Customers Love us Every Year

A large percentage of our prestigious customers have shared their independent views and travel experiences through review forums and videos that are shared on our website. You can be fully assured of the Crystal Travel reviews and they are shared by customers who have actually booked and been on the trip they had planned. At present, we have more than 10,000 independent reviews from customers worldwide who have shared their tips and valuable feedbacks, that will further help other customers to utilize Crystal Travel and enjoy their perfect trip.

What our Customers think

Over 8,000 independent reviews

62%

I am reborn! Simply the best holiday I have ever been on

26%

Some great stories to tell the grandchildren.Would recommend to a friend

8%

Very enjoyable

2%

It was OK

2%

A bit disappointing really



What our Customer are Saying ....

We take feedback from all our customers travelling with us. Check out some of our CrystalTravel feedback videos.






Crystal Travel Reviews

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97% of customers liked Crystal Travel

Posted Service Rating Comments
Excellent
++

Very polite lady and helpful. Very thorough with the information given

Excellent
++

Good communication from representative.
Pleased with the deal.

Excellent
++

Great explanation throughout the call. Everything was made clear. Good selling points for changing the hotel.

Excellent
++

Very good services, will definitely recomend

Excellent
++

Very helpful with booking information and advice. I want to thank Amy for all the support and guidance provided in my first time booking holiday for Amsterdam. Will recommend

Excellent
++

Ben ..was a excellent advisor.. did not rush at all into making my decision... very calm and clear .. relying the content of my trip back to one .. well done Ben

Excellent
++

Roger was helpful and patient which made booking easy.

Good
+

Roni was very polite and helpful in getting us the best deal for our money

Excellent
++

Ben was very helpful, arranged convenient flight times and explained everything in details. Highly recommended

Excellent
++

Shane gave very good service

Excellent
++

Brilliant service ...have already recommended

Excellent
++

Sorted out my problem

Excellent
++

Very helpful and went beyond his job roll

Excellent
++

Great service Conner was fantastic in helping us and offered to talk us though on line booking

Excellent
++

Amy was very courteous throughout; offered me alternatives and gave me a clear view on how much the various options were; didn’t put me under any pressure but allowed me time to consider the options

Excellent
++

Chris, whom dealt with me was so friendly. He listened to what I wanted and he came back with a better offer taking into account my personal situation. He came across very caring and kind. At no point he made me rush and gave me the time I needed to to think about what I wanted.

Excellent
++

Excellent service

Excellent
++

The holiday was organised with care and at each stage it was made clear to us what we were buying and what to expect.

Excellent
++

Very helpful

Excellent
++

Amy was very helpful and told me all i needed to know and made me feel at ease as this is the first time ive booked a holiday to Krakow.

Excellent
++

Rony was brilliant

Excellent
++

Went the extra mile

Excellent
++

I have always use crystal travel for my holiday.... thank you

Excellent
++

Very good Customer service definitely recommend and albert was great

Excellent
++

Albert and Zing help me with good price and holiday....

Excellent
++

Found the best deal with crystal travel i am so excited for my holiday...

Excellent
++

I will always book with Albert....

Excellent
++

i had book with crystal for first time, very happy with my holiday..

Excellent
++

As Above

Excellent
++

Excellent easy and professional service

Excellent
++

Very good Customer service definitely recommend

Excellent
++

Rony was very helpful, efficient and polite - found me good flights which gave me an extra full day at my destination. He explained everything clearly and paid great attention to detail.

Excellent
++

The service was fabulous and the advisor couldn’t have been more helpful.

Bad
--

The 'deal' offered through Groupon for a trip to Prague is a total joke. Having purchased a voucher we had to pay an extra £150 for decent flights which is actually dearer than booking the flights ourselves!!!! The hotel offered on the Groupon deal was unavailable and the one offered is much further from the town centre. Although the agent was efficient and helpful (has offered a better deal on a further booking) he was forced to apologise that his system did not always have access to the best deals eg Booking.com. Unfortunately we have paid substantially more than if we had booked directly ourselves. Lesson learned- DO YOUR HOMEWORK!

Excellent
++

excellent service from your operative connor murphy went through all the details we need for our trip

Excellent
++

Good deal and helpful advisor. Haven’t done the trip yet but so far so good!

Excellent
++

Helpful advisor, answered all questions clearly

Excellent
++

Crystal travel provided a professional and friendly service. Amy Beyer was my travel consultant and she was very helpful and thorough with providing me with a range of options for travelling. She was excellent and I wouldn't hesitate to recommend her!

Excellent
++

Ben showed a lot of patience during the process.

Excellent
++

Connor was very helpful, changed my mind during the process but this was not a problem, Connor updated the details. Will use Crystal Travel again!

Excellent
++

Very helpful agent who found what I wanted, hassle free very fast and called me back at a time that suited me!

Excellent
++

Connor was very helpful, friendly and presented informative and professional throughout. A real asset to Crystal Travel.

Excellent
++

Connor was very professional and polite. He answered all questions and he had a very good knowledge of the product Crystal Travel was offering. We will definitely be using your Company in future. Please thank him on our behalf.

Excellent
++

Amy is a trust worthy emplyee she always goes the extra mile to make sure she tailors the hoilday to my exact needs l never book anywhere else always go through amy thank you amy

Good
+

Great service

Excellent
++

Amy exelent job. Very knowledgeable. Helped me through every stage of my booking.

Excellent
++

Excellent service with a lot of help. Sorry for very long phone call as I wanted to understand our payments. Thank you.

Excellent
++

Ben was really helpful when I made my booking. I got an email with the travel details immediately. I would use again.

Excellent
++

Chris was extremely helpful in explaining everything and getting us through the booking. Looking forward to a stress free holiday now

Excellent
++

Good communication and very helpful

Excellent
++

Rony has been incredibly helpful from start to finish. Let's hope the trip goes without a hitch!

Excellent
++

Great service from Rony - very helpful

Excellent
++

Great customer service. Roger was brilliant extremely polite & professional. Went the extra mile to ensure our booking was perfect & met our requirements.

Excellent
++

Extremely helpful representative Chris patiently talked me through the process, very informative on Airport/Hotel transfer alternatives, would highly recommend

Excellent
++

I bought a Groupon voucher and as usual the hotel quoted was not available but the agent at Crystal Travel was very helpful and kept trying to get us a better hotel. I was annoyed that the airline had altered the hand luggage size so that standard hand luggage incurred an extra charge but the the agent kept his cool and was very professional. Roger made it seem as though nothing was too much trouble, he is a credit to the company.

Excellent
++

The customer service lady (Amy) was very helpful and gave us plenty of options to choose from to get the best deal.

Excellent
++

Connor was extremely helpful and polite

Good
+

I always book my flights with Crystal Travel, they are trusted and reliable.

Excellent
++

The first time I have used Crystal Travel, and I was impressed with the service given by Rony. Very calm and patient. Explained everything very well.

Excellent
++

Rony was very patient and explained the booking making it very easy.

Excellent
++

Very easy and great customer service

Excellent
++

Chris is amazing he’s the best advisor I’ve ever spoken to before well done great customer service.

Excellent
++

As Above

Excellent
++

As Above

Excellent
++

As Above

Excellent
++

I had a very helpful agent on the phone with me and he honestly couldn't do enough for me. I will use you again.

Excellent
++

The gentleman was very good, gave me all the information and answered all my questions. I would definitely recommend Crystal travel and would use them again.

Excellent
++

Amy was very helpful, friendly and informative

Excellent
++

Amy was extremely helpful when booking our upcoming holiday to Athens and Santorini and was very thorough in checking through all our details, making sure we were completely happy with everything! It was nice how she kept us in the loop about what she was doing and provided us with other additional options such as adding breakfasts and alternate flight options.

Excellent
++

Chris was very helpful and informative.
Giving lots of useful information.
I would book with Crystal travel again.

Excellent
++

Good explanation of all the details.

Excellent
++

Roni was very helpful tried to find the best deal for us.

Excellent
++

Connor was so helpful and attentive. Nothing was too much trouble. Communication was brilliant from start to finish. The booking was made so easy by his competence. Would definitely use your company in the future.

Excellent
++

They were very helpful and very informative.

Excellent
++

Connor who was dealing with our booking was very helpful and very good at making sure you understood about the booking process.

Excellent
++

Connor was extremely helpful in helping me make decisions about my holiday. I had forgotten some information so he gave me time to get it and then rang me back. Very helpful.

Excellent
++

Fantastic service
I will be booking with them again

Excellent
++

Superb service, very helpful

Excellent
++

Very good service

Excellent
++

Very friendly and informative, thanks.

Excellent
++

Excellent service and true sense of travel

Excellent
++

easy and quick

Excellent
++

It was good answered all my questions

Excellent
++

Was quick and easy to follow
Ronnie really made it easy for us to get it booked.

Excellent
++

Rony was so helpful and dealt with my booking really professionally.

Excellent
++

Help full very understanding

Excellent
++

Patient, clear explanations provided throughout contact

Excellent
++

Great.organised several call backs and answered all my enquiries patiently. All sorted quickly and efficiently. Thanks Conor

Excellent
++

Very helful

Excellent
++

I found the person I was speaking to very helpful

Excellent
++

Very helpful, and a very good price. Will return

Excellent
++

Chris was very helpful looking at different options

Excellent
++

BOOKED THROUGH GROUPON AND ALL SEEMS WELL AND GOOD. JUST WAITING FOR ,Y TICKETS BUT GOT THE DATES I WANTED.

Excellent
++

Amy was very nice and patient and even find me a new destination to travel

Good
+

Rony had patience to sort out my holiday very helpful

Excellent
++

Rony gave great customer service

Excellent
++

Rony did Everything that I expected of him

Excellent
++

It was efficient and the caller really helped to solve the issues that arose.

Excellent
++

The gentleman I spoke to was so patient and helped me in anyway possible. His name was Roger Knox, thank you so much you was amazing.

Good
+

I would recommend crystal travel. It would be good to try to maintain the same price that customers paid for their wowcher. Although, I am very pleased with Ben who dealt with my booking in a professional way and tried to get the best deal. I hope to enjoy the holiday, looking forward to it. Thank you, Ben.